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POLICIES

Our policies are subject to change.

  • COVID-19
    Due to the COVID-19 pandemic, NOLA Skyline may be subject to changes in capacity, hours of operation, restrictions, mandates, or any other possible changes as determined by the City of New Orleans and/or the State of Louisiana. As the renter of the venue, the Client assumes all responsibility and liability from these mandates including but not limited to: vaccination status checks, negative test result confirmations, capacity restrictions, and mask mandates. Please check nola.gov for additional information. If a client chooses to reschedule an event due to COVID-19 Phase I or Phase II restrictions, the client will be able to reschedule with no loss of payments or added fees. If the Client chooses to cancel their event due to COVID-19 with less than 60 days until the event, the client will forfeit their $250 security deposit, but will receive a refund for the other rental payments.
  • Decor Rules:
    The following are Usage Rules that must be followed by the Client, Client’s guests, and Client's vendors: 1. Moving NOLA Skyline Furniture and Surveillance Cameras NOLA Skyline tables and chairs will be positioned by NOLA Skyline staff members based on the final floor plan agreed to prior to the Event. Any further changes must be approved in an advance writing by NOLA Skyline. Please do not drag furniture across the floor or block the cameras with balloons or any décor. 2. NOLA Skyline Walls, Windows, Floors, Doors, Lights, or ANYWHERE! NOTHING may be applied to the walls, windows, floors, doors, lights, or anywhere else except for the use of Command strips. DO NOT USE ADHESIVE FLOOR DECALS; THEY DAMAGE THE FLOORS! No thumb tacks, staples, or tape may be used and NOTHING may be applied to the windows as it will damage the tint. Do not place any decor in the hallway, lobby, or anywhere outside of the venue. 3. Candles Candles are NOT PERMITTED in the Premises under ANY circumstances. Battery powered, flameless candles are allowed. 4. Fog Machines and Cold Sparklers Fog machines and cold sparklers will be permitted only with prior written approval and a copy of the operator’s Certificate of Insurance releasing NOLA Skyline of any liability. They are a slipping hazard and can be a liability for both the Client and NOLA Skyline and may not be used unless the above two conditions are met. 5. Celebration Items The following Celebration Items are NOT permitted at NOLA Skyline: bird seed, rice, confetti, party string, Chinese sky lanterns, sparklers, feathers, any small objects difficult to sweep, or fireworks. These items are a danger to NOLA Skyline, wildlife, and other guests. 6. Music/Entertainment The volume of amplified sounds must always be kept at a reasonable level. No music is allowed outside of the Premises. All equipment must have felt/rubber bottoms or be placed on a carpet or other protective material to protect the floors. Equipment that gets hot during use must be mounted on appropriate fireproof materials. NOLA Skyline reserves the right to end any Music/Entertainment due to violation of these rules. If the Event includes a dance floor, no drinks are allowed on the dance floor and spills must be cleaned by the Client immediately. Letters and numbers that light up should be battery-operated and use LED lights. Halogen bulbs are not allowed unless the vendor uses a battery backup and does not use our wall outlets.
  • Security Deposit :
    Reservations require a $250.00 refundable security deposit and a signed rental agreement. The security deposit should only be submitted after we receive a signed rental agreement. The security deposit will be refunded within five (5) business days after your event, provided the center is returned in the same condition per our walk through, and no violations of the rental agreement are found. We accept cash, money orders, checks, Zelle (nolaskylineeventcenter@gmail.com), CashApp ($nolaskyline Roxanne Moray), and please note that all credit/debit cards will incur a 3% processing fee. You will incur deductions or may lose your entire deposit for damages to the venue or rented items, time overages, and/or excessive trash. Other deductions may occur and will be determined by NOLA Skyline. If a deduction is caused by an action of your vendor, we encourage you to seek reimbursement from the vendor. It is imperative that you sign the before and after checklist with security. CANCELLATION: Client must provide NOLA Skyline with a written cancellation request no later than one hundred and twenty (120) days prior to the Event to be considered for a refund of Rent paid to NOLA Skyline. If you cancel your event and choose not to reschedule, you forfeit your deposit.
  • Cancellation Policy :
    Client must provide NOLA Skyline with a written cancellation request no later than four months (120) days prior to the Event date to be allowed to reschedule event. If Client cancels the event and does not choose to reschedule, the Deposit and ALL Rent paid thus far shall be forfeited. All rescheduled events must occur within one year of the date of cancellation.
  • Alcohol and Smoking Policy
    If serving alcohol to your guests, your bartender must have an active Responsible Vendor Server permit registered by the state of Louisiana Alcohol and Tobacco Control. YOU CANNOT SELL ALCOHOL! NO DRUGS ALLOWED! SMOKING OF ANY SUBSTANCE, INCLUDING VAPING AND HOOKAHS, IS NOT ALLOWED WHATSOEVER! IF YOU DO NOT OBSERVE THESE RULES SET FORTH BY THE STATE, YOU WILL BE REPORTED TO THE PROPER AUTHORITIES AND THE EVENT WILL END WITHOUT RESERVATION AND RETURN OF A SECURITY DEPOSIT.
  • Event Setup :
    You are allowed two hours prior to the event to set-up and one hour after the event for clean-up. If you need additional time, arrangements may be made for you to purchase extra time at $100 per hour, if available. Please see the decor rules in your Rental Agreement for more details.
  • Wi-Fi:
    NOLA Skyline does not have public wi-fi for clients, guests, and/or their vendors. All clients and vendors are encouraged to make alternate arrangements, aquire a hotspot, or use offline materials. Let's enjoy each other's company and back away from the screens!
  • Additional Rentals:
    If a client chooses to rent our linens, furniture, equipment, or other materials, the client is responsible for the care of these items. Funds may be deducted from the client's security deposit for any damages, excess mess, or stains to NOLA Skyline rentals.
  • Payments:
    Clients can make payments via CashApp, Zelle, cash, check, money order, credit/debit card, and/or bank transfer. Please note: there is 3% processing fee added to all credit and debit card transactions. CashApp Instructions: - Send to $nolaskyline (Roxanne Moray) - Please include the date of your event and the name on the rental agreement - Do not send any funds unless you were instructed by NOLA Skyline staff AND you have a signed rental agreement Zelle Instructions: - Send to nolaskylineeventcenter@gmail.com - Please include the date of your event and the name on the rental agreement - Do not send any funds unless you were instructed by NOLA Skyline staff AND you have a signed rental agreement Cash/Check/Money Order Instructions - You can either drop-off payments or mail payments to our office at 10001 Lake Forest Blvd. Suite 1111, New Orleans, LA 70127 - If mailing in your payment, we will email you a receipt Credit and Debit Card Instructions: - All card transactions will incur a 3% processing fee - Follow the link sent to your email or use the Client Portal to view your invoice. From there, you can enter your payment details.
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